Speedy Courier Software
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USER GUIDE · 10

Support & Help Tickets

Contact Speedy Courier Software Support without leaving the software, follow the conversation and see when your issue has been resolved.

At a glance

Support → New support ticket → Describe the issue → Follow replies → Reply if needed → Resolved

1

Open Support

Select Support from the Office navigation. The Support page shows your existing tickets and their current status. Select a ticket to open its conversation, or choose + New support ticket when you need help with something new.

Support page showing the new support ticket button and existing tickets
Your Support area keeps current and previous tickets together.
2

Raise a new support ticket

Tap + New support ticket and describe what you need help with. Give the issue a clear description so Speedy Support can understand what you need. Tap OK to create the ticket.

New support ticket prompt asking the user to describe what they need help with
Describe the problem or question and submit the ticket.
Tip: Use a separate ticket for a different issue. This keeps each support conversation easy to follow.
3

Follow the conversation and reply

Open the ticket to see the conversation. Your messages are labelled You, while replies from us are labelled Speedy Support. When you need to respond, type into the Reply box and select Send reply.

Open support ticket with customer message and reply box
An open ticket remains available for replies while Support works with you.
4

Check the ticket status

The status shown with each ticket tells you where it stands. Open means the support conversation is active. Awaiting customer means Speedy Support has replied and is waiting for information or a response from you. Resolved means Speedy Support has marked the issue as completed.

Resolved support ticket showing a reply from Speedy Support
Resolved tickets remain visible so you can refer back to the conversation.
SUPPORT IN ONE PLACE

Your support history stays inside Speedy

You can return to Support at any time to review previous conversations. If a new or separate problem arises, create a new ticket so it can be handled independently.