Courier operations guide · 2026
Proof of delivery software for couriers
Photo POD, electronic signatures and delivery records should make life easier for drivers, dispatchers and customers — not create another pile of admin.
What does electronic proof of delivery actually do?
Traditional paper PODs can be delayed, damaged or lost. Electronic POD attaches delivery evidence to a specific job, so a dispatcher can check what happened and share the result with the customer. A good workflow records the delivery status alongside the evidence rather than keeping photos in a separate messaging app.
Signature capture
Collect an on-screen recipient signature when a signed handover is required.
Photo evidence
Record delivery condition or placement with photos linked to the correct job.
Time and status
Keep a consistent record of when the driver marked the job delivered.
Customer access
Help customers retrieve POD without chasing the office for a scan or attachment.
How a practical courier POD workflow should work
- Book the job. Record the collection and delivery details against the customer.
- Allocate a driver. Give the driver the job details and delivery instructions.
- Update the job. Record progress through collection and delivery.
- Capture POD. At delivery, capture the required signature, photo or other permitted evidence.
- Make it retrievable. Keep the POD attached to the completed job for the office and authorised customer.
What to check before choosing POD software
Driver phone compatibility. Confirm the app works on the phones your drivers actually use. Speedy's native driver app is currently Android-first; if your operation needs native iPhone support, check availability before signing up.
Evidence requirements. Some clients want a signature, others require photos or delivery notes. Decide which evidence matters for your service and verify it in a real test delivery.
Connectivity. Drivers work in places with weak mobile signal. Ask how the software handles interrupted uploads and whether the final POD reaches the office reliably.
Permissions and retention. Make sure PODs are accessible only to the right customer and staff, and that the retention period meets your business obligations.
Whole-job visibility. A POD is most useful when linked to the original booking, driver updates, customer account and invoicing rather than sitting in a separate folder.
How Speedy handles proof of delivery
Speedy Courier Software is designed for independent courier companies managing bookings, dispatch, drivers, proof of delivery, customer portals and invoicing in one system. Drivers can capture signatures and up to three POD photographs against a job. The office can review the evidence, and customers can access PODs through their portal.
Speedy plans start at £30 per month for a company, with a first-month trial. Confirm current plan allowances and any usage-based charges on the pricing and signup pages before choosing a plan.
Create a sample booking, allocate it, complete the delivery, upload the POD and then log in as the customer to check what they can see. That reveals whether the workflow genuinely saves time.
Frequently asked questions
What is proof of delivery (POD) software?
POD software records evidence that a delivery was completed, commonly including a recipient signature, photographs, delivery status and a time stamp. It helps the office and customer retrieve evidence without relying on paper forms.
Do small courier companies need electronic proof of delivery?
For businesses handling frequent collections and deliveries, electronic POD can reduce missing paperwork and speed up customer enquiries. The value depends on job volume, customer requirements and how often proof is requested.
Can drivers capture proof of delivery on a phone?
Many courier platforms support phone-based photo and signature capture. Check device compatibility, offline behaviour and what happens when a driver has poor reception.
Is a delivery photo the same as a signature?
No. A photograph and a signature are different forms of evidence. Some customers or delivery types require particular evidence, so the job workflow should capture the right type.
Does Speedy Courier Software include POD?
Speedy supports signature and photo proof of delivery within its courier job workflow, with POD visibility for the office and customer portal. Its native driver app is currently Android-first.
More courier software resources
For a broader comparison of pricing, dispatch, driver tracking and customer portals, read our courier management software buyer’s guide. You can also browse all Resources or the Speedy user guides.
This guide is general operational advice, not legal advice. Always check customer contract terms, privacy obligations and industry-specific delivery requirements.